These Terms explain the rules for using PromoterPal (the "Service"), operated by Ukwaju Systems ("we", "us", "our"). By paying for or using the Service, you ("you", the "promoter") agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. Who we are
Ukwaju Systems, a company registered in Kenya.
P.O. Box XXXX-80100, Mombasa, Kenya
Email: privacy@ukwaju.systems
Website: https://ukwaju.systems
2. The Service
PromoterPal is an AI assistant for nightlife promoters. Once connected, it answers your guests' messages on your own WhatsApp Business number, shares your events, guest-list and table links, and keeps track of your guests. It works through Meta's WhatsApp Business Platform, and you keep using the WhatsApp Business app on your phone.
The features included depend on your plan, as shown on our pricing section. We may improve or change features over time. We will not remove a core feature of your paid plan without telling you first.
3. Your account
- You must be at least 18 years old and able to enter a binding contract.
- Your access code and connect link are for you only. Do not share them.
- You must own, or be authorised to use, the WhatsApp Business number and Meta business account you connect, and keep them in good standing with Meta.
- Give us accurate contact and billing details and keep them up to date.
4. Your responsibilities
- Follow WhatsApp's Business Terms, the WhatsApp Business Messaging Policy, Meta's Commerce Policies, and the laws that apply to you and your events, including age limits.
- Only message guests who have contacted you or agreed to hear from you. Do not use the Service for spam, bulk unsolicited messages, or anything unlawful, misleading or harmful.
- You are responsible for the events, prices, links, rules and other content you give us, and for your relationship with your guests and venues.
- Tell your guests that you use an assistant to help answer messages, where the law or Meta's policies require it.
5. AI replies
Replies are written by AI using the information you provide. AI can make mistakes, misunderstand a message or give out-of-date information. Check your setup, keep your events and links current, and step in personally when needed. You can reply to any guest yourself at any time from the WhatsApp Business app. We are not responsible for losses caused by an AI reply based on wrong or out-of-date information you gave us.
6. Plans and billing
- Prices: Starter is $99 a month and Pro is $159 a month, plus a one-time setup fee of $249. Team pricing is quoted for you. All prices are in US dollars.
- Payment: payments are processed by Paystack. Your first payment covers the setup fee and your first month. We never see or store your full card details.
- Renewal: your plan renews automatically every month on the same date, and Paystack charges your saved payment method until you cancel.
- Taxes and fees: prices do not include any taxes, bank or currency-conversion charges your bank or card issuer may add.
- Price changes: we will give you at least 30 days' notice by email before a price change applies to your plan. If you do not agree, you can cancel before it takes effect.
7. Cancellation and refund policy
7.1 Setup fee
The $249 setup fee pays for connecting your number, loading your events, links and rules, and testing replies before you go live. If you ask for a refund before we start setup work, we will refund the setup fee and your first month in full. Once setup work has started, the setup fee is not refundable.
7.2 Monthly fees
You can cancel at any time. Cancel before your next renewal date and you will not be charged again. Your Service keeps running until the end of the month you have already paid for. Monthly fees are not refunded, including for partly used months.
7.3 Failed renewals
If a renewal payment fails, we will email you. Your Service keeps running for 7 days so you can update your payment details. If payment is still not made after 7 days, we will pause the Service until you pay. Your data is kept and deleted as described in our Privacy Policy.
7.4 How to cancel or ask for a refund
Email privacy@ukwaju.systems from the email address you paid with, and tell us your business name. We will confirm your cancellation by email. Approved refunds are returned through Paystack to your original payment method, usually within 5 to 10 business days, depending on your bank.
Nothing in this policy limits any refund rights you have under the law that applies to you. If we charge you in error, we will refund the incorrect amount.
8. Suspension and ending the Service
We may pause or close your account, with notice where possible, if you break these Terms or Meta's policies, if payment is overdue as described above, or if Meta restricts your number or account. You can stop using the Service at any time by cancelling and disconnecting PromoterPal from the WhatsApp Business app (Settings → Account → Business Platform). After your account ends, we delete your data as described in our Privacy Policy and on our Data Deletion page.
9. Meta and other providers
The Service depends on WhatsApp, Meta and other third-party providers, including our hosting, AI and payment providers. Their services are governed by their own terms. We are not responsible for their outages, policy changes, message limits, or any restriction or ban Meta places on your number or account.
10. Our content and yours
We own PromoterPal and its software, design and branding. You keep ownership of the content you provide. You give us permission to use that content only to run and improve the Service for you, as described in our Privacy Policy.
11. Warranties and liability
We provide the Service "as is" and "as available". We work to keep it running and accurate, but we do not promise it will be uninterrupted, error-free, or that it will bring you a particular number of guests or sales.
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost guests or lost bookings. Our total liability to you for any claim about the Service is limited to the fees you paid us in the 3 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
12. Changes to these Terms
We may update these Terms from time to time. We will change the "Last updated" date above, and for significant changes we will notify you by email at least 30 days before they take effect. If you keep using the Service after that, the new Terms apply.
13. Governing law
These Terms are governed by the laws of Kenya. We will first try to settle any dispute with you informally by email. If we cannot, the dispute will be decided by the courts of Kenya.
14. Contact us
Questions about these Terms, billing or refunds:
Ukwaju Systems, P.O. Box XXXX-80100, Mombasa, Kenya
Email: privacy@ukwaju.systems